Shipments and returns
Packages are generally dispatched within 3 days after receipt of payment and are shipped via DPD or TNT - Fedex with tracking.
Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
DPD Delivery Free : Germany, France, Netherlands, Belgium, Luxembourg.
DPD Delivery 6€ : United Kingdom, Italy, Poland, Czech Republic, Hungary, Austria, Switzerland, Denmark, Slovakia, Slovenia.
TNT-Fedex Delivery 6€: Spain, Ireland, Monaco, San Marino.
TNT-Fedex Delivery 10€: Romania, Greece, Portugal, Sweden, Finland, Croatia, Lithuania, Latvia, Estonia, Jersey (UK), Isle of Man (UK), Guernsey (UK), Gibraltar (UK).
Return & Refund Policy
Thanks for shopping at Xventi.
If you are not entirely satisfied with your purchase, we're here to help.
You have 20 calendar days to return an item from the date you received it.To be eligible for a return, please contact our customer service. Your item must be unused and in the same condition that you received it.Your item must be in the original packaging.Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, contact us.